Frequently Asked Questions

• Are your products genuine?
• Do you post throughout Australia or only to major cities?
• How much is it for postage and how long will it take
• What happens if my item gets lost in the post?
• Can I send a product to a friend?
• My parcel is late, what do i do?
  
• How long is the warranty on your products?
• I'm scared about putting my credit card on the internet?
• Can I pay cash or money order?
• Can I exchange my jeans if they dont fit me?
  
• Do I need to be a member to buy from your site?

Are your products genuine?
All products are genuine and we guarantee the authenticity of all our products with a full money back guarantee.

Do you post throughout Australia or only to major cities?
Yes, we post to Australia wide and internationally.

How much is it for postage and how long will it take?
To view our different postage options please view the shipping info page

What happens if my item gets lost in the post?
All our shipping options include postal insurance so if anything goes missing we will replace it with a brand new item.

Can I send a product to a friend?
Yes there are two simple ways to do this:
1. send your friend a gift card online
2. order your items and change your shipping address to the address you want your items to be delivered to

My parcel is late, what do i do?
From time to time Australia post will hold your parcel for you at your local post office. Please contact your local post office to check if they are holding a parcel for you. If you dont have any luck please contact us and we will track your parcel down.

How long is the warranty on your products?
Your warrenty will depend on the type and brand of jeans you have chosen.

I'm scared about putting my credit card on the internet?
Our site is 100% secure using industry standard 256bit SSL Encryption. No credit card details are stored in our database which means you can rest assured your transaction are completely safe and secure.

Can I pay cash or money order?
At the moment we only accept credit card payments, if this is not an option for you then please contact our customer service team to discuss an alternative payment method (cheque or money order). We understand the concern by most people in purchasing items online however our website offers 256bit encryption offering 100% security. You'll notice when you put your details on the internet there is a gold padlock in the bottom right-hand side of the page. This is to show you that the site is secure and it is safe to put your details on that page.

Can I exchange my jeans if they don't fit me?
Fashion jeans is happy to exchange your jeans if returned unworn, undamaged and with the original tags if returned within 30 days. We regret that we cannot reimburse you for any postage fees incurred in your exchange and you may be liable for the shipping of the exchanged jeans.

Do I need to be a member to buy from FashionJeans.com.au?
Yes, membership is free and you can join up the first time you make your order from us.